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America's Meanest Airlines
Based on the Airline Quality Rating (AQR) Report, which covers 18 domestic carriers, here is a list of the airlines that could stand to do the most work on making their customers happy. (travel.yahoo.com) עוד...Sort type: [Top] [Newest]
Given the fact regional carriers like Atlantic Southeast Airlines don't even handle bags, Delta controls that, it is misleading to list them or any other regional airline in this article as one of the worst. Get your facts straight, the regional airline does not exclusively handle your bags. Bags are handled by the mainline carrier or the lowest bidder contract hired by that carrier. True, mainline carriers like Delta do a poor job of taking care of their customers, don't place the regionals who often provide much better service on the bad boy list for something they have no control, place the blame where it belongs, with the main line carrier!
I'm not sure why we complain at all. We can do something about it. Probably most of you are aviators. Perhaps even own your own small aircraft. I'm trying to complete my own little airliner. Hopefully, it will take me the places I need to go. At least in North America. Food Service on my Lancair is whatever we pack and security will never take away my water bottle. My bags always arrive about two feet behind me. The terminal service is always friendly. They are delighted to take my charge card for the fuel purchase.
In 1978 I flew R/T EWR to LAX on United. The cost was a little over $300. In August of this year I flew R/T LAS to BOS on AirTrans for $353. How can that be possible? Yes I did shop for Both flights but the bottom line I went across the country for almost the same cost 32 years apart. That I believe is the root of the airline problem. I do not work for them. I believe the employees are concerned about their very existance. They are not happy campers. Just remember you get what you pay for.
My wife and I flew from LAX to SYD on United. We boarded the plane then sat for 2hours at the gate waiting for late arrivals. Our 14 hours sitting on a plane became a 16 hour ordeal. The crew was not attentive, courteous nor helpful. We flew back on Air New Zealand (in 14 hours) with a marvelously courteous and attentive and fun crew. We are sorry that United will be joining Continental in a merger. I trust that Continental will "run" the merged airline. Continental has always been our first choice in air travel.
I've flown Delta many times and more than any other airline. Overall, I've had mostly positive experiences. I once had to deal with a very rude and pushy customer service rep with Delta, and more than once I've been directed to the wrong gate and found myself sprinting across an airport, but Delta has been okay for me otherwise. Nothing special, though. I would put American and Continental in the same category. My favorite airline is Frontier. I have always found their customer service people to be very friendly and helpful, their airfare is usually pretty good, and I like their animal themes. I'm not too hard to please on a flight as long as I get there at least close to on time and entirely in one piece.
I've flown Delta many times and more than any other airline. Overall, I've had mostly positive experiences. I once had to deal with a very rude and pushy customer service rep with Delta, and more than once I've been directed to the wrong gate and found myself sprinting across an airport, but Delta has been okay for me otherwise. Nothing special, though. I would put American and Continental in the same category. My favorite airline is Frontier. I have always found their customer service people to be very friendly and helpful, their airfare is usually pretty good, and I like their animal themes. I'm not too hard to please on a flight as long as I get there at least close to on time and entirely in one piece.