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"Southwest: Breakdown is now an act of God"
"Airline limits liability in case of 'mechanical difficulties'" (azstarnet.com) עוד...Sort type: [Top] [Newest]
Airlines should offer "one free change" vouchers when they delay or cancel a flight, especially when due to mechanical, crew, or other preventable delays. If passengers have to pay to change tickets, then why shouldn't the airline?! Regardless of whether they want to consider 'breakdowns' an act of god, this is a great way to retain some customer loyalty. By admitting they are not perfect and offering this gesture, passengers are more likely to give the same airline another chance on a future trip. The same goes for baggage fees. If a checked bag does not make it to the baggage claim on the same (or earlier) flight as the passenger, then the passenger should be entitled to a refund of any baggage fees paid. Issued in the form of a credit voucher for future travel, this provides the same low cost gesture of apology, and an opportunity for the airline to prove themselves on a future trip. I would even bet that Federal Task Forces, hearings and legislation targeted at this industry would be sympathetic if an airline did something like this voluntarily. But if the airlines don't do something like this voluntarily, then maybe government will see this as a productive way to force the airlines to deal with some of their problems.
Did SWA ask GOD if they could use his name? Next time your in LAS going to SAC, look for overweight teenagers before you buy a S/B ticket!
what about the lady that was bumped for a big fat teenager sw is going down the toilet
Aha! I see what you mean now. I agree. A little quick to jump to conclusions on the reporter's part. But that's what sells newspapers. Sensationalize it. It's not always facts in the news these days. Just content that will sell a newspaper...
I meant that I would expect the reporter who wrote the article in the AZ Star should have been able to comprehend the wording of the COC. Evidently not. And thanks for confirming that that was the official SW response.
Not sure what that means. You wrote:
"It sounds like it is posted by a SW employee. I can't tell if it is the official SW response."
Just confirming that was the official statement for you.
"It sounds like it is posted by a SW employee. I can't tell if it is the official SW response."
Just confirming that was the official statement for you.