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United Airlines just announced 10 major changes to avoid another violent passenger incident (UAL)
Here are the changes: Limit use of law-enforcement to safety and security issues only. Do not force customers seated on the plane to give up their seat involuntarily, unless safety or security is at risk. Increase customer compensation incentives for voluntary denied boarding up to $10,000. Establish a customer solutions team to provide agents with creative solutions such as using nearby airports, other airlines or ground transportation to get customers to their final destination. Ensure… (www.msn.com) עוד...Sort type: [Top] [Newest]
Clearly I'm missing the point. Sorry. But it seems to me if a pax books and pays for a seat and then doesn't show it's paid for and the airline loses nothing. Matter of fact, if they resell the seat, that pax inadvertently has blessed the airline with double what the seat originally sold for. What am I missing? (Pls excuse any typos, etc., since I'm sitting outside and the sun is making it difficult to view the screen.)
There must be something fundamentally wrong with airline operations if you cant make a profit on a near full flight or are management are trying to pump up bonuses :)
What's fundamentally wrong with airline operations is...the passengers.
An airline that treats their customers well is not rewarded with customer loyalty.
Airline travel has become commoditized, and the casual consumer (who flies 1-5 times per year) is concerned only with price. We may have flown Delta for 5 years, but if AAL cuts the price of the ticket $10, we jump ship en-masse.
You see it all the time going the other way - UAL raises the ticket price of, say, DEN-SFO by $10. Then AA matches the $10 increase. DL, F9, and SWA stick to their guns. 5 days later, UAL and AA step in line and lower the fare to match because nobody's buying their tickets at the "hope to break even on the flight" price.
An airline that treats their customers well is not rewarded with customer loyalty.
Airline travel has become commoditized, and the casual consumer (who flies 1-5 times per year) is concerned only with price. We may have flown Delta for 5 years, but if AAL cuts the price of the ticket $10, we jump ship en-masse.
You see it all the time going the other way - UAL raises the ticket price of, say, DEN-SFO by $10. Then AA matches the $10 increase. DL, F9, and SWA stick to their guns. 5 days later, UAL and AA step in line and lower the fare to match because nobody's buying their tickets at the "hope to break even on the flight" price.
not enough United. just end over overbooking flights...
This entire incident could have been avoided.
The airline knew way ahead of time that a flight crew would be needed Louisville, and should have booked seats for them on a flight not so crowded.
The images of the Security police dragging Dr Dao off the aircraft will NEVER go away, but live in perpetuity.
As will whatever the big settlement was--too bad the airline cannot be forced to announce what it was forced to pay.
The airline knew way ahead of time that a flight crew would be needed Louisville, and should have booked seats for them on a flight not so crowded.
The images of the Security police dragging Dr Dao off the aircraft will NEVER go away, but live in perpetuity.
As will whatever the big settlement was--too bad the airline cannot be forced to announce what it was forced to pay.
For sure those images classic. But a lot of us see them as showing someone so dumb that they think the police will just go away if they don't comply with police commands. That is not the way it works.