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United Airlines Is Eliminating Change Fees For GoodUnited Airlines has announced today that it is getting rid of change fees for all standard economy and premium cabin tickets for travel in the US effective immediately. The carrier is also rolling out an extensive and generous policy to allow more flexible travel. (simpleflying.com) More...
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For good? I doubt that, the fee will return as soon as traffic picks up in the next 10 years or so.
I doubt it’s permanent but it sounds nice to the public. The customer has finally found a different way to get around after years of screwing the customer base and treating us as cargo.
This would certain affect my flying habits if United flew my routes. Rarely have I need the flexibility; but knowing I had the flexibility would influence who I booked with.
Twenty years ago changes fees were rare. Ten years ago their were some, but not like today. Back to the future!
LOL good side, if any, of COVID.
Happy passengers will be back. Finally someone other than a bean counter has fashioned a policy that works for passengers.
Personally, I would like to go back to almost any airline would accept any ticket. That would force airlines to compete for passengers with better service.