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Vet and Service dog denied flight by American

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American did apologize and fly him the next day but has yet to reimburse him for his extra expense. Can't find the FA post from a few days ago but the National Media has hold of it now and is having a field day ( עוד...

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matt jensen 1
Service dogs are generally associated with people that are blind.
preacher1 1
Long past that nowadays what with PTSD and all son and AA even has a policy on it. This guy had all papers and everything but just ran into a horsey employee that had no business getting as horse and personal as she did. Gatekeeper just got on a power trip.
matt jensen 1
PTSD - you mean what they classified in WWII as shell-shock - hardly requires a service dog! I have two sons with major injuries (one without legs and one half blind and no arms) from war and they don't use them. So why pray tell are Americans such pussies that they need a crutch like a dog.
Torsten Hoff 1
in most cases; usually.
"the term of a lease is generally 99 years"
synonyms: normally, in general, as a rule, by and large, more often than not, almost always, mainly, mostly, for the most part, predominantly, on the whole; More
in general terms; without regard to particulars or exceptions.
"a decade when France was moving generally to the left"
synonyms: overall, in general terms, generally speaking, all in all, broadly, on average, basically, effectively
"popular opinion veers generally to the left"
matt jensen 1
yes generally - unlike the rest of you I hold that view as do many other carriers.

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