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British Airways message error warns passengers of crash

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Passengers flying over the Atlantic reacted in horror when a recorded message told them on two occasions that their plane could be about to crash. (www.telegraph.co.uk) עוד...

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alistairm
alistairm 0
Big deal! When going across the pond once, i had a lady stand up an say, "the plane is going to crash!"... this was even before we pulled away from the gate!
Falconus
Falconus 0
Oops... Better to play the message by accident than to have a real reason to play the message, I guess.
AZAFVET
Wayne Fox 0
I hope BA paid the cleaning bill for all of those who crapped their drawers!

[This poster has been suspended.]

AZAFVET
Wayne Fox 0
Ok chap, when the police department knocks your door down at 3 am looking for illegal substances and then realize they made a mistake, let's see what your reaction would be. Oops sorry, meant to go next door, here's a note of apology. What the heck mistakes happen to everyone right?
badfire2625
Dan Elias 0
This sounds vaguely familiar
preacher1
preacher1 0
I guess it's good it was played by accident but I am like one of the pax, BA ought not to get away with it. Somehow, an apology just don't seem to be enough.
gjrockhound2000
KC Hoover 0
BA needs to stop crying wolf. When it really happens no one will take them seriously!
mickndot53
Mickey McCarthy 0
I'm pondering why they feel that they need an automated message like that built into the system at all.
You'd figure that if it were going to crash somebody would think to warn everyone.
Mickey
pdixonj
pdixonj 0
Agreed...my thinking is that the message is expressly meant for situations where the the flight/cabin crew has little or no time to warn the passengers, such as during takeoff/landing. In that case, an automated message would get across to the entire cabin a lot quicker than f/a's shouting out emergency commands, especially on large a/c like a 747 or 777.
preacher1
preacher1 0
Well, if the buttons are close togeter or look similar to something else and fat fingers hit it, they need to move it or put a flip up guard over it.
THRUSTT
THRUSTT 0
Kinda like in a Learjet. Getting cleared somewhere further ahead is an issue when the person in the right seat has their oversized left ass cheek covering the DTO button...
preacher1
preacher1 0
LMAO!!!! find you a slimmer right seat guy
kenish
kenish 0
Boeings have a unit called a PRAM, or Pre Recorded Annoucement Machine. Don't know what Airbus calls theirs. Various announcements can be put on the PA from boarding music to cabin evacuation instructions. Announcements are cued from a cabin interphone or the flight deck, and some start automatically (cabin decompression).

In an emergency, cabin crew need to focus on other tasks than giving appropriate instructions...also keep in mind on most international flights the PRAM annoucements are in multiple languages. In the stress of an emergency the PRAM will deliver complete and unemotional instructions, unaccented and properly translated.
THRUSTT
THRUSTT 0
Well, a pram is an English stroller, which is probably what some here on Flightaware needs...
kea001
Tom Kearney 0
I heard an UN-recorded message (i.e. from a live person) on a London, U.K. train platform relating to a maintenance related delay, and the problem I found with the announcement from the official was, once he got started explaining, you couldn't stop him. He just droned on and on and on giving every bit of detail about the problem and what people might be facing and what a terrible inconvenience it must be for everyone stopping short of categorizing every inconvenience felt by each individual passenger, not to mention the individuals that these passengers were going to see, or their appointments they were going to miss.

So, from a management perspective, I'm sure the propensity for over compensation in the area of apologies by people in positions of authority in Britain in general, and England, in particular, was taken into account. I mean the Captain might apologize until he's blue in the face, 100 feet underwater, with recovery teams already enroute to uncover the black box (which is really orange) before corrective measures are taken with the flight anomaly that caused the message to be given in the first place.
pilot62
Scott Campbell 0
thanks for the clarification on the box TOM :)
kea001
Tom Kearney 0
And 'Campbell' in gaelic means "wry mouth'. lol.
JetBlastSST
joe hoeft 0
whoops wrong button...
Laurence
Laurence Dillamore 0
I can't think of anything more ridiculous than to have a pre recorded message to announce such an eventuality!
Laurence
Laurence Dillamore 0
I can't think of anything more ridiculous than to have a pre recorded message making such an announcement!
preacher1
preacher1 0
Only reason I can think of is that if such a situation occurred, Pilot would have his hands full trying to recover and FA's would be holding on. I'm kinda like you and Dan's comment above, that recording could also be interpreted as ""You are probably going to die in 1:30/ 1:29/ 1:28... " from FL350.lol
Laurence
Laurence Dillamore 0
There might be a 'black box' chasing legal opportunity called "Post Death Traumatic Stress Disorder" (PTDSD) where the surviving relatives can obtain punitive damages having demonstrated that the victims were cruelly denied prior knowledge of their imminent demise as a direct result of the pre recorded message NOT being broadcast prior to impact:)....... perhaps not.
loufrankel
loufrankel 0
CaryA
Cary Alburn 0
Shades of "Automatic Airlines"--nothing can go wrong, can go wrong, can go wrong...."
mortyoung
Mort Young 0
Actually, there should be two buttons.
Button 1: Dear Passengers, the airplane is going to crash.
Button 2: Dear Passengers, the airplane is NOT going to crash.
aswineford
Andrew Swineford 0
What I find amazing is not only is there a button in the cockpit that the pilot can push to automatically warn the passengers of their impending doom, but it needs to be so easily accessible that it can be accidentally pressed. That does not instill confidence.
aswineford
Andrew Swineford 0
What I find amazing is not only is there a button in the cockpit that the pilot can push to automatically warn the passengers of their impending doom, but that it needs to be so easily accessible that it can be accidentally pressed. That does not instill confidence.
abhuiya
Alex Bhuiya 0
Some one sue the BAstards
abhuiya
Alex Bhuiya 0
Some one sue the “BA(u)stards” for the psychological stress
AAL411
Garry Morrison 0
Well, well, well... The aircraft's maker needs to place this button in another location separated from normal procedure buttons. And ultimately, pilots just need to look and make sure the are pressing the right button. Poor passengers, sayings their last prayers...
sparkie624
sparkie624 0
I do not think it is a button, it is an automated feature. Either way, it has happened more than once to their fleet. They need to address it some how. No other airline has had this issue.
WigzellRM
Ralph Wigzell 0
Reminds me of Monty Python. http://www.youtube.com/watch?v=Hh_shsRfXqk
smoki
smoki 0
Murphy's Law once again revisited? I find it hard to believe that this was caused by actuating switches/buttons being too close together or otherwise indistinguishable. Even the Brits can't be that dumb. A guarded safety wired switch is a no-brainer. Even so, the human element remains the weakest link in this or any other man-made system which was the likely cause of this incident. The fact that it happened where and when it did could easily lead one to speculation of malicious intent.
THRUSTT
THRUSTT 0
I can't believe what a big deal this is being made into. Compensation for what??? The message was accidentally sent. Is the airplane still flying normally, nothing out of the ordinary??? Has anyone ever blown their car horn at you, did you think you were going to die then??? Get a grip people, be the rational adults that you think you are!!!
Too bad there wasn't an eject passengers button...
dcabx
Daniel Connell 0
thats a good one.
dbaker
Daniel Baker 0
Another traveller said: "I can't think of anything worse than being told your plane's about to crash."

--

Well, there's one thing...
pilot62
Scott Campbell 0
Wake up BA give everyone a 500 credit call it good. dam your pilots are idiots if they cant find the right button to NOT push. How about duct tape and a NO sign.
NO NO NO excuse !!!!!!!!!
theschoolofchuck
Charles Collins 0
I would totally order a beer after that.
badfire2625
Dan Elias 0
While I concede tht the initial message would be alarming, I guess the passengers never noticed that the flight seemed normal. No excessive G forces positive or negative... Nothing flying around the cabin. Not being upside down. The one quote in there " I don't think BA should get away with this." With what? A non-injuring/non-fatal oops? Sounds like just one more incident of an overly letigious society looking for a free ride to me. If any money is paid out to these "victims" I hope they all lose it in a lawsuit because they made a stupid error.

[This poster has been suspended.]

badfire2625
Dan Elias 0
Sir, I'm an American. My comment was not meant to be a comment on where one is from, but rather to a society where people in general don't use common sense to figure out what's going on but rather depend on someone or in this case a recorded message, to tell them that something's wrong, and when a slight mistake is made, they want compensated. I, for one, am not sure I'd want a recorded message telling me something from 35,000 to sea level which I'd interpret as "You are probably going to die in 1:30/ 1:29/ 1:28...
preacher1
preacher1 0
There used to be a beautiful, uncluttered, mountain overlook a few miles from my house with only a sign about 50' prior to it that said "CLIFF AHEAD". Now, through all those beautiful rock formations and the vista that was there, you have to look thru a 5' chain link fence, with signs hanging all over it saying "DON'T CLIMB FENCE" because of those that breed, vote and walk among us that feel they have no responsibility for their own actions. I think Dan's chacterization of a society is right on the mark.
indy2001
indy2001 0
Thanks for letting petty nationalism creep into this discussion. When we were in the UK 4 months ago, we noticed that a large number of lawyers (solicitors) are now advertising on the television, something we had never seen there before. And there were several news stories about lawsuits filed over what seemed to be petty grievances. When I mentioned it to our British friends, they said it is happening not just in the UK, but all over Europe. So your assumption that the passenger was American just shows (1) your prejudice and (2) your ignorance about what is happening everywhere.

Besides, an American would have never said "apologising"; they would have said "apologizing".
sparkie624
sparkie624 0
I have said it more than once. If Man made it, it is going to break, and things are going to go wrong. I work for a regional airline in MOC and when things do not go as planned, the crews have check lists and manuals in the cockpit that tells them what to do. In some cases pull a circuit breaker. Since this is a repeat for BA, maybe they need to review/revise there policies for errornous inflight messages. As a controller, I may know a Circuit Breaker to pull to prevent certain errors, but I am not allowed to tell him to do it in the air. What I can do is to say "Captain, After Landing pull Circuit Breaker ****". If he does, it is all on him. But basically this is tied up into Company Policy.

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